Refund Policy

At DEMsays, we want you to have confidence in your membership. This Refund Policy explains how subscription cancellations and refund requests are handled.

 

Monthly Memberships

 

DEMsays memberships are billed monthly in advance.

 

Your subscription will continue automatically each month until it is cancelled.

 

Cancelling Your Membership

 

You may cancel your membership at any time.

 

Once your subscription has been cancelled, no further monthly payments will be taken.

 

Unless otherwise required by applicable law, you will continue to have access to your membership until the end of your current paid billing period.

 

Refund Requests

 

As a general policy, monthly membership payments are non-refundable once a billing cycle has begun.

 

However, if you believe you have been charged incorrectly or have experienced a billing error, please contact us as soon as possible.

 

Each request will be reviewed individually and fairly.

 

Duplicate or Incorrect Charges

 

If you believe you have been:

 

• Charged more than once

• Charged incorrectly

• Charged after cancelling your membership

 

please contact us immediately so we can investigate and resolve the issue.

 

Technical Issues

 

If you experience technical difficulties accessing your membership, please contact us before requesting a refund.

 

In most cases we can resolve access issues quickly.

 

Consumer Rights

 

Nothing in this Refund Policy limits any rights you may have under applicable South African consumer protection laws.

 

Contact Us

 

If you have any questions about billing, cancellations or refunds, please contact us.

 

Email: dem@demsays.co.za

Phone: +27 82 929 5148

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